Practices & Processes

We adhere to ISO 9001:2000 Quality Standards: The standards for the ISO 9000 family deal with the following areas:

• Quality Management Systems
  Establishing and monitoring the process whereby product and service quality are maintained.
• Management Responsibility
  How the management establishes, maintains, monitors and communicates their commitment to the standards.
• Resource Management
  How the business provides the resources - both physical and human - to enable the standards to be met and maintained.
• Product Realization Requirements
  How businesses establish and monitor quality from concept to final product or service delivery.
• Measurement, Analysis and Improvement Requirements
  How businesses use data to monitor their quality control and how this data is used to improve quality provision.

GLOBALITE quality foundation is built on Total Quality Management (TQM), focusing on activities below:

• Meeting Customer Requirements
• Reducing Development Cycle Times
• Just In Time/Demand Flow Manufacturing
• Improvement Teams
• Reducing Product and Service Costs
• Improving Administrative Systems Training

The steps we have in place to follow a Total Quality Management (TQM) are:

1. Pursue New Strategic Thinking
2. Know your Customers
3. Set True Customer Requirements
4. Concentrate on Prevention, Not Correction
5. Reduce Chronic Waste
6. Pursue a Continuous Improvement Strategy
7. Use Structured Methodology for Process Improvement
8. Reduce Variation
9. Use a Balanced Approach
10. Apply to All Functions